WHAT TO EXPECT

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Professional Conduct and Ethical Standards

At Mountainview Health and Wellness, we are committed to maintaining a professional and ethical work environment that upholds the highest standards of conduct. Our workplace policy is designed to promote respect, integrity, and accountability among all employees, contractors, and visitors.

  1. Professionalism: Employees are expected to demonstrate professionalism in all interactions, including with clients, colleagues, and other stakeholders. This includes maintaining a courteous demeanor, adhering to dress code guidelines, and communicating effectively and respectfully at all times.
  2. Confidentiality: We prioritize the confidentiality and privacy of our clients’ personal and health information. Employees must adhere to strict confidentiality protocols and refrain from disclosing any confidential information to unauthorized individuals or entities.
  3. Ethical Practice: Employees are expected to adhere to ethical guidelines and standards relevant to their profession or role. This includes following professional codes of conduct, avoiding conflicts of interest, and providing services with honesty, integrity, and fairness.
  4. Compliance with Laws and Regulations: All employees must comply with applicable laws, regulations, and industry standards governing their work activities. This includes but is not limited to healthcare regulations, privacy laws, and occupational health and safety requirements.
  5. Conflict Resolution: Mountainview Health and Wellness is committed to resolving conflicts and disputes in a fair, timely, and constructive manner. Employees are encouraged to raise concerns or grievances through appropriate channels and to work collaboratively towards resolution.
  6. Continuous Improvement: We value continuous learning and professional development. Employees are encouraged to pursue opportunities for training, education, and skill enhancement to ensure the highest quality of service delivery.
  7. Safety and Well-being: The safety and well-being of our employees, clients, and visitors are paramount. Employees are expected to prioritize safety measures, adhere to safety protocols, and report any hazards, incidents, or concerns promptly.
  8. Drug and Alcohol Policy: Mountainview Health and Wellness maintains a zero-tolerance policy for the use of drugs and alcohol in the workplace. Employees are prohibited from being under the influence of drugs or alcohol while on duty, and any violations will result in disciplinary action, up to and including termination.

Failure to comply with this workplace policy may result in disciplinary action, up to and including termination of employment. All employees are expected to review and acknowledge their understanding of this policy upon commencement of employment and annually thereafter.

This workplace policy serves as a guide for maintaining a professional, ethical, and respectful work environment at Mountainview Health and Wellness.

Who we are

Our website address is: https://www.mountainviewhealthsurrey.ca.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

At Mountainview Health & Wellness, we value your privacy and are committed to protecting any information you provide through our contact forms. When you submit a contact form on our website, we collect personal data such as your name, email address, phone number, and any additional information you choose to provide.

The information collected through contact forms is used solely for the purpose of responding to your inquiries, providing you with the information or services you requested, and improving our customer service. We do not share this information with third parties unless necessary to fulfill your request or as required by law.

By submitting a contact form on our website, you consent to the collection and use of your personal information as described in this policy. If you have any questions or concerns about our contact forms policy, please contact us.

Cookies Policy:

Mountainview Health & Wellness uses cookies on our website to enhance your browsing experience and provide personalized content and services. Cookies are small text files that are stored on your device when you visit a website.

We use cookies for various purposes, including:

  1. Analyzing website traffic and usage patterns to improve our website’s performance and usability.
  2. Personalizing your experience by remembering your preferences and settings.
  3. Providing targeted advertising based on your interests and browsing behavior.
  4. Tracking your session to ensure secure access to our website and prevent fraudulent activity.

By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings or opt-out of certain types of cookies, but please note that disabling cookies may affect your browsing experience.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

At Mountainview Health & Wellness, we take your privacy seriously and only share your data with trusted third parties for marketing purposes when you have provided explicit consent. We may share your data with marketing partners, advertising agencies, or service providers who assist us in promoting our products and services to you. These third parties are contractually obligated to comply with data protection regulations and use your information only for the purposes specified by Mountainview Health & Wellness.

How Long We Retain Your Data:

Mountainview Health & Wellness retains your data for a period of 7 years in accordance with industry standards and legal requirements. This retention period allows us to maintain accurate records of your interactions with our organization, including inquiries, purchases, and consent preferences. After the retention period expires, we securely delete or anonymize your data to ensure it is no longer identifiable or accessible. If you have any questions about the retention of your data or wish to exercise your data rights, please contact us.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.